Privacy Policy for www.collection.lk

Effective Date: November 11, 2024

Introduction

Welcome to www.collection.lk (the “Website”), operated by Rizka Creations Ltd. This Privacy Policy explains how we, Rizka Creations Ltd, collect, use, disclose, and safeguard your information when you visit our Website. By using www.collection.lk, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you, including:

  • Personal Information: When you place an order or contact us, we may collect personal details such as your name, contact information (email, phone number), billing and shipping addresses.
  • Payment Information: To complete your purchase, we may collect payment information, including card details, which are securely processed via third-party payment gateways (Stripe, Payhere, Dialog Genie, KOKO, MintPay). We do not store credit card details on our servers.
  • Device and Usage Information: When you interact with our Website, we may collect data related to your device (such as IP address, browser type) and usage patterns, which helps us optimize your experience.

2. How We Use Your Information

The information collected may be used to:

  • Process and fulfill your orders
  • Communicate with you regarding your order or any inquiries
  • Improve our Website and customer service
  • Provide personalized shopping experiences
  • Send you marketing communications, if you have opted in

3. How We Share Your Information

We may share your information in the following situations:

  • Service Providers: With trusted third parties who perform services on our behalf, including payment processing, order fulfillment, and Website hosting.
  • Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred.

4. Data Security

We implement a range of security measures to protect your personal information, including encryption, secure payment processing, and restricted access to personal data. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Third-Party Links

Our Website may contain links to third-party sites. This Privacy Policy does not apply to those external websites, and we recommend reviewing their privacy policies when visiting.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us understand your preferences based on previous or current Website activity, which enables us to improve our services. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our Website.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access and Update: Request access to or updates to your personal information.
  • Opt-Out: Opt out of receiving marketing communications from us by following the unsubscribe instructions in any email you receive from us.
  • Request Deletion: Request deletion of your personal data, subject to legal obligations.

To exercise these rights, please contact us at hello@collection.lk.

8. Children’s Privacy

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete such information promptly.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about our practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Company Name: Rizka Creations Ltd
  • Website: www.collection.lk
  • Address: Head Office – No.07, Deanston Place, Colombo 03, Sri Lanka
    Branch Office – Office 9711, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
  • Phone Number: +94 753531117
  • WhatsApp: +94 753531117
  • Email: hello@collection.lk / rizkacreations.ltd@gmail.com

11. Payment and Shipping Policies

  • Shipping: We ship our products only within Sri Lanka, directly from our Colombo head office.
  • Payment Methods: Accepted methods include Stripe, Payhere, Dialog Genie, KOKO, MintPay, and Cash on Delivery (COD).
  • Currency: All transactions are processed in Sri Lankan Rupees (LKR).

Thank you for choosing www.collection.lk. Your privacy is important to us, and we are committed to safeguarding your personal information.