Terms and Conditions

Last Updated: November 11, 2024

Welcome to www.collection.lk, operated by Rizka Creations Ltd. By accessing and using our Website, you agree to abide by these Terms and Conditions. Please read them carefully before making any purchase or using our services. If you do not agree to these terms, you are not authorized to use this Website.

1. General Information

  • Website: www.collection.lk
  • Company Name: Rizka Creations Ltd
  • Head Office Address: No.07, Deanston Place, Colombo 03, Sri Lanka
  • Branch Office: Office 9711, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
  • Contact Phone Number: +94 753531117
  • WhatsApp Number: +94 753531117
  • Email: hello@collection.lk / rizkacreations.ltd@gmail.com

2. Product Information

We specialize in selling homeware, kitchenware, bathware, and lifestyle products. Product descriptions, specifications, and images are provided for information purposes. While we aim to ensure accuracy, we cannot guarantee that all product details are entirely free from errors, including variations in colors due to display settings.

3. Order Process and Acceptance

By placing an order, you agree to the prices, product descriptions, and terms of sale. All orders are subject to acceptance, and we reserve the right to cancel or refuse orders at our discretion, such as for reasons related to availability, payment issues, or potential fraudulent activity. You will receive an order confirmation email following a successful order placement.

4. Payment Methods and Currency

We accept the following payment methods:

  • Stripe
  • Payhere
  • Dialog Genie
  • KOKO
  • MintPay
  • Cash on Delivery (COD)

All transactions are processed in Sri Lankan Rupees (LKR). Payment is required at the time of purchase unless opting for Cash on Delivery, available only for specific orders.

5. Shipping and Delivery

We ship exclusively within Sri Lanka from our head office in Colombo. Delivery times may vary depending on the location and courier service. Any delivery estimates provided are not guaranteed and may be subject to delays beyond our control. For inquiries related to shipping and delivery, please contact us.

6. Returns and Refund Policy

We strive to ensure customer satisfaction. However, if you receive a defective or incorrect product, please contact us within 7 days of delivery to request a return or exchange. Items must be unused, in original packaging, and accompanied by proof of purchase. We reserve the right to refuse returns that do not meet these conditions. Refunds will be processed through the original payment method and may take several days to complete.

7. Intellectual Property Rights

All content on www.collection.lk, including images, text, graphics, logos, and software, is the property of Rizka Creations Ltd or our content suppliers and is protected by copyright, trademark, and other applicable laws. Unauthorized use of any materials on our Website is prohibited.

8. Limitation of Liability

Rizka Creations Ltd will not be liable for any damages resulting from the use or inability to use our Website or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This limitation of liability applies to the fullest extent permitted by law.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which can be accessed on our Website, outlines how we collect, use, and protect your information. By using our Website, you consent to our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Modifications to Terms

Rizka Creations Ltd reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our Website following such changes signifies your acceptance of the revised terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

  • Phone: +94 753531117
  • WhatsApp: +94 753531117
  • Email: hello@collection.lk / rizkacreations.ltd@gmail.com

Thank you for visiting www.collection.lk and for choosing Rizka Creations Ltd. We look forward to serving you!